Data residency, and why it matters: built and hosted in the UK

Where a platform actually stores and processes a client's data does not come up in every sales conversation, but when it does, it tends to matter more than almost anything else in the room. NHS estates, water utilities, defence and government clients ask this question early, and a vague answer ends the conversation faster than almost anything else we could say.

The straight answer

OnXR is hosted in the UK, with our primary infrastructure in AWS's London region and disaster recovery capacity in Ireland. Client data does not leave that footprint as a matter of course. For clients where UK or EU residency is a hard requirement rather than a preference, this is not a configuration we switch on, it is how the platform is built from the ground up.

Why this is a genuine differentiator, not marketing colour

A meaningful share of the software this platform competes with was built by teams based outside the UK, with hosting decisions made for global convenience rather than for UK regulated sectors specifically. That is a reasonable choice for a lot of software. It is a real problem for a water utility, an NHS trust or a defence estate that needs to be able to answer, precisely and without caveats, where its data sits and who can access it.

This underpins the defence and government positioning covered earlier in this series. Read that post if you missed it, or get in touch directly if data residency is a hard requirement for your procurement process.